For Service Providers

NDIS Service providers can support eligible applicants to submit accurate Companion Card application forms, complete with supporting documentation.

How you can help people understand the Companion Card program

• Encourage people who are on the eligibility list to apply.
• Advise people the Companion Card is not issued to all people with disability nor to people who have carers.
• Advise people receiving Assistance with Social and Community Participation funding in their NDIS plan or having a Disability Support Pension does not automatically mean they are eligible for a Companion Card.
• Advise people the Victorian Companion Card program is a voluntary scheme where participating businesses opt in to provide complementary tickets. Venues and events are not reimbursed for these costs.
• Advise people the Companion Card is not a legislated entitlement. Non-participating venues are not obliged to offer complementary tickets to people with disability.
• Advise people accessibility shortfalls at a venue or event are not covered by the Companion Card program.
• Discourage people with minimal or moderate support needs, and discourage those excluded on the eligibility list from applying.

For more information, download the NDIS Service Provider Tip Sheet.