The Companion Card is experiencing longer than usual assessment wait times. We apologise for the inconvenience this has caused you and appreciate your patience as we work to address this as soon as possible.

Contact us

You can contact the companion card team by:

Queries

You can contact us by telephone between 10am to 2pm to get information, including you: 

  • want to discuss the companion card in greater detail
  • need help in completing an application
  • want to know how your application is progressing (expect it to be a minimum of 6 weeks)
  • want to order copies of the companion card application form or any other forms
  • want to let us know your card wasn't accepted by an affiliate
  • want to become an affiliate and need further information
  • are an affiliate and want to report misuse of a companion card.  

If you are Deaf, have a hearing impairment, or have complex communication needs please telephone the: 

  • national relay service on 13 36 77 
  • speech-to-speech relay service on 1300 555 727.

If you need an interpreter, please call Translating and Interpreting Service (TIS National) on 131 450 and ask them to telephone the companion card team on 1800 650 611. 

 

Contact form